Returnnd Refunds Policy

Last Updated: 25th Nov 2025

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Thank you for purchasing our products. Please read our returns policy carefully.

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Returns

Due to the print-on-demand nature of our products, we do not accept returns for change of mind, incorrect orders, or general dissatisfaction. Each item is printed specifically for your order, making it impossible to resell returned items.

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Defective or Damaged Products

We stand behind the quality of our products. If you receive an item that is:

• Defectively printed

• Damaged during shipping

• Missing pages or cards

• Has binding issues

• Otherwise, faulty or not as described

Please contact us within 10 days of receiving your order with:

1. Your order number

2. Photos clearly showing the defect or damage

3. A brief description of the issue

 

Refund Process

Once we receive and verify your claim with the provided evidence:

• We will process a full refund to your original payment method

• Refunds typically appear within 5-10 business days, depending on your financial institution

• You will receive an email confirmation once the refund has been processed

Please note: We do not offer exchanges. If you would like a different product, you will need to place a new order.

 

Fulfilment and Shipping

Books: All books are fulfilled by Amazon and ship from Amazon's facilities.

Oracle Decks: Oracle decks are dispatched from the United Kingdom.

 

International Orders and Customs Charges

Important Notice for International Customers:

For oracle decks shipped internationally from the UK, please be aware that:

• The product price and shipping/postage & packing (P&P) charges do not include any customs duties, import taxes, or fees that may be levied by your country

• You are responsible for paying any customs charges, import duties, VAT, or other fees required by your country's customs authority

• These charges are determined by your local customs office and are beyond our control

• Customs fees vary by country and are typically collected upon delivery or by your local postal service

• We recommend checking with your local customs office regarding potential charges before placing an order

We cannot be held responsible for any customs-related delays, charges, or issues that occur during international delivery.

 

Shipping Address Errors

We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. Please ensure your shipping address is accurate and complete before finalising your order. If you need to update your shipping address, contact us immediately after placing your order.

 

Non-Delivery

If your order has not arrived within 12 days of the estimated delivery date (or 21 days for international orders), please contact us so we can investigate. We will work with the shipping carrier to locate your package or arrange a suitable resolution.

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Any Parcels delivered via Evri, or similar couriers, please refer to your tracking number and contact your courier directly within 7 days of non-receipt

 

Orders Through Amazon

For books purchased directly through Amazon's marketplace, Amazon's standard return policies apply. Please refer to Amazon's Return Policy for books ordered through their platform.

 

Contact Us

If you have received a defective or damaged product, or have questions about your order, please contact us at:

• Email: [Your Email Address]

• Response Time: Within 48 hours

We are committed to resolving any quality issues promptly and ensuring your satisfaction with our products.

 

Exclusions

The following are not considered defects and are not eligible for refunds:

• Minor variations in color due to different screen displays

• Personal preference regarding book or oracle deck content

• Buyer's remorse or change of mind

• Incorrect product ordered by customer error

• Customs charges, import duties, or taxes

• Delays caused by customs processing